Product Warranty Requirements in China

China has mandatory warranty requirements that foreign companies must understand. Here's what you need to know about product warranties and consumer rights.

The "Three Guarantees" (三包)

China's mandatory warranty system requires:

• Repair (包修): Fix defective products
• Replace (包换): Provide replacement if repair fails
• Return (包退): Accept returns for refund

Covered Products

Three Guarantees apply to many consumer products:

• Electronics and appliances
• Mobile phones and computers
• Automobiles
• Furniture
• Shoes and clothing (limited)

Warranty Periods

7-Day Return Period

• Return for refund if quality issues
• Applies to most consumer products
• Product must be unused (for non-defect returns)

15-Day Exchange Period

• Exchange for same product
• If quality issues discovered

Repair Warranty

• Varies by product (typically 1-3 years)
• Free repair for manufacturing defects
• Excludes user damage

Consumer Rights

• Right to repair, replacement, or refund
• Right to compensation for losses
• Right to accurate product information
• Right to complain to authorities

Seller Obligations

• Honor warranty commitments
• Provide repair services
• Maintain spare parts availability
• Keep warranty records
• Process claims promptly

Handling Warranty Claims

1. Verify purchase and warranty period
2. Assess the defect
3. Determine appropriate remedy
4. Execute repair/replacement/refund
5. Document the resolution

Disputes

If disputes arise:

• Negotiate with consumer
• Consumer association mediation
• Administrative complaint (12315)
• Litigation

Best Practices

• Clear warranty terms in Chinese
• Efficient claims processing
• Adequate service network
• Staff training on regulations
• Documentation systems