Purchased a defective product in China? This guide explains your consumer rights and how to pursue compensation as a foreigner.
Your Consumer Rights
China's Consumer Protection Law provides strong protections:
- Right to return defective products
- Right to repair or replacement
- Right to compensation for damages
- Right to triple damages for fraud
Steps to Take
- Document the defect with photos and videos
- Keep all receipts and packaging
- Contact the seller first
- File complaint with consumer protection hotline (12315)
- Consider legal action if unresolved
Compensation Available
- Full refund of purchase price
- Compensation for related damages
- Medical expenses if injured
- Punitive damages in fraud cases
Time Limits
Act quickly - warranty periods and statute of limitations apply. Most consumer claims must be filed within 2-3 years.
Need Help with a Product Claim?
Get professional assistance pursuing your consumer rights in China.
Schedule ConsultationDisclaimer: This article is for informational purposes only and does not constitute legal advice. For advice on your specific situation, please contact me directly.
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